Our daughter was supposed to come home on Sunday night, but her plane was delayed and she would have missed her connecting flight. The United ticket woman tried to move her to another airport to get a flight into our area, but she couldn't find any flights flying into our airport. So, she had to wait an extra day and go then. Not a big deal really, but what if you had a life you had to get back to it could be a huge inconvenience. It seems like we have been flying for years now and the service has just degraded year after year.
I have some simple solutions that airlines could use to make it better for everyone:
- Don't overbook your flights, people who pay for tickets want to make sure they have seats. It isn't fun to land at at your connecting airport to wonder if you have a seat on your next flight. That kind of anxiousness leads to unreasonable behavior. Book the flights to capacity, but not over.
- Be helpful to your passengers. Not everyone that flies is a seasoned traveler and they may need more direction. They probably don't know your code names for things and certainly don't know where to go. Perhaps we should mark unseasoned travelers or seasoned travelers with little flags so personnel know who they are talking to.
- Fly when you say you are going to fly. In the age of space travel, timed traffic lights, and computer capacity it seems that you would be able to be on time or you would at least understand that it impacts everything when you are not.
- Stop charging for everything. Separate charges infuriate customers. Charge a ticket price and include baggage, a soda, and the soap in the restroom. These are simple things that people should just get as part of flying.
- Lastly, stop complaining that you aren't making any money. Find ways to cut costs in your organization and be quiet about it already. People don't feel sorry for you and they just want to get where they are going. They paid to fly with you and you can just keep your personal problems to yourself.
I know that these changes are not something that airlines will do anytime soon, but it helps to share... even when their heads are in the clouds.